Privacy Statement
Active Therapy Services recognises that your privacy is important therefore we are committed to protecting private and confidential personal information that we collect in accordance with privacy laws. While handling your personal information, Active Therapy Services will endeavour to comply with the Privacy Act 1988 along with the thirteen Australian Privacy Principles within the Privacy Act.
The Kinds of Information We Collect
We will only collect information that is required for us to meet our potential of supporting your needs. We may collect and use the following types of information with the primary purpose of providing our services to you.
This could include, but is not limited to:
- Contact details – name, address, phone number and email address
- Personal details
- Health information – information regarding your health / disability eg, diagnosis, treating health and or medical professionals
- Gender
- Caregiver name and details
- Emergency contact details
Why Do We Collect Personal Information
We collect your personal information with the sole purpose of providing services to you.
Disclosure of Personal Information
There may be times where we may disclose your personal and health information solely for the purpose of care and services. This may include but not limited to:
- Treating health and or medical professionals
- Service providers who assist in providing services and care
- External health agencies which may include:
- Hospitals
- Ambulance services
- The National Disability Insurance Scheme
- Relevant government organisations
However, we may not disclose your personal and health information unless consent is given.
Is Consent Obtained ?
Active Therapy Services will always keep your information confidential and only disclose to others if you have provided consent to do so. When engaging our services, you will be asked to complete a consent from. This will give details of who your information can be released to. Consent can be withdrawn at any time.
Exceptions to consent may include:
- if we believe there is a serious or immediate threat where disclosure is needed to protect the health and safety of you or the public
- Required or authorised by law if there is suspected unlawful activity
How Do We Collect and Store Personal Information ?
The personal information we collect will generally be collected directly from you or by using our forms. This may be completed via email, over the phone or via face-to-face meetings.
There may be times where your personal information is collected indirectly if it is impractical to collect it directly from yourself. This may be from treating health and or medical professionals or from your support coordinators or service providers. However, we will only collect your personal information indirectly if we have your consent to do so.
Your personal information is securely stored in electronic cloud-based software. Hard copies of information will be converted to electronic format and destroyed.
Can I Review or Gain Access to My Personal Information ?
You may request access to your personal information held by us at any time. This can be done by contacting us, assuming there is no exemption under the privacy legislation.
What If I Choose Not to Provide Information ?
If you provide inaccurate or no personal information, we may be unable to provide you with the correct services you require.
Changes to This Privacy Policy
The contents of this policy may be subject to change at any time, reflective of any potential legal requirements, at our discretion or if our business requirements change.